Interior Glows

Legal information

Privacy Policy

Effective date: 22 September 2026 · Applies to interiorglows.com and all Interior Glows services.

Legal

Last updated: 22 September 2026

This Privacy Policy explains how Interior Glows (“we”, “us”, “our”) collects, uses, stores and protects personal information when you visit our website, contact us or use our interior design, space planning, decoration and set-up services.

1. Information we collect

We collect only the information we need to respond to you and deliver our services. This may include:

  • Contact details — your name, email address, phone number and the address of the property you would like us to work on.
  • Project information — descriptions, measurements, floor plans, photographs and preferences you share with us about your space.
  • Communication records — messages, emails and notes from consultations.
  • Billing information — details needed to issue invoices and record payments. We do not store full card numbers on our website.
  • Technical information — your IP address, browser type, device information and pages visited, collected automatically through cookies and server logs.

2. How we use your information

We use personal information to:

  • Respond to enquiries and arrange consultations;
  • Prepare proposals, drawings, specifications and quotations;
  • Deliver, manage and coordinate your project with suppliers and contractors;
  • Issue invoices and keep accurate financial records;
  • Improve our website, services and client experience;
  • Meet our legal, accounting and regulatory obligations.

We do not sell your personal information, and we never use it for purposes unrelated to our relationship with you.

3. Legal basis for processing

We process personal information on the basis of your consent (for example, when you submit an enquiry form), to take steps at your request before entering into a contract, to perform a contract with you, to comply with legal obligations and for our legitimate interests in running and improving our business, provided those interests are not overridden by your rights.

4. Sharing your information

We share information only where necessary to deliver your project or operate our business, including with:

  • Suppliers, manufacturers and delivery companies fulfilling orders for your project;
  • Contractors and tradespeople working on your property, who receive only the details they need;
  • Service providers who host our website, manage email or provide accounting and backup services;
  • Professional advisers or authorities where required by law.

Everyone we share information with is expected to keep it confidential and use it only for the stated purpose.

5. Photographs of your space

Photographs taken during surveys and site visits are used to design and manage your project. We will only use photographs of completed projects in our portfolio, website or social media with your permission, and we never publish images that identify your address or personal belongings without consent.

6. Data retention

We keep project records for as long as needed to provide our services, handle after-care queries and meet accounting and legal requirements. Enquiries that do not lead to a project are deleted after a reasonable period. When information is no longer needed, it is securely deleted or anonymised.

7. Data security

We use reasonable technical and organisational measures to protect your information, including secure hosting, encrypted connections (HTTPS), access controls, security monitoring and regular backups. No method of transmission over the internet is completely secure, but we work to protect your information and review our safeguards regularly.

8. Your rights

Subject to applicable law, you may ask us to access, correct, update or delete your personal information, to restrict or object to certain processing, or to withdraw consent at any time. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.

9. Third-party links

Our website may link to supplier websites, maps or other third-party services. We are not responsible for the privacy practices of those websites and encourage you to read their policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated.

11. Contact us

If you have any questions about this policy, please contact us:

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