Refund policy
Return and Refund Policy
We want you to be completely satisfied with your purchase! Here's how we can assist:
Easy Returns
- You can return your product within 30 days of delivery for a full refund, provided it’s unused and in its original packaging.
- To start a return, contact our customer service team for assistance.
Defective or Quality Issues
- If your product arrives defective or with a manufacturing issue, we’ll replace it free of charge. Simply provide a short video supporting your claim.
- We’ll also cover return shipping costs for defective items.
Cancellations and Address Changes
- Canceling an Order: You may cancel your order within 6 hours of purchase by contacting customer service.
- Incorrect Address: Contact us within 6 hours to correct any errors. While we aim to help, expedited processing may limit address changes.
Lost or Stolen Packages
- If your tracking shows a package was delivered but not received, we will help you file a claim with the shipping carrier. Contact us if you need guidance.
Shipping Costs and Responsibilities
- Return shipping costs (non-defective items) are the buyer’s responsibility.
- For international orders, buyers are responsible for any customs duties, taxes, or additional fees.
- Shipping fees are non-refundable.
Returns Shipping Address
- Send your returns to:
Tjalk 7, Woubrugge, South Holland, 2481CS, Netherlands.
Refund Processing
- Once your return is received, we’ll notify you by email and process your refund promptly. The credit will be applied to your original payment method.
For further questions or assistance, our customer service team is here to help!