Legal information
Effective date: 22 September 2026 · Applies to interiorglows.com and all Interior Glows services.
Legal
Last updated: 22 September 2026
We want every client to feel confident working with us. This policy explains how cancellations, rescheduling and refunds work for Interior Glows consultations, design services, procurement and set-up.
You may reschedule or cancel a paid consultation free of charge with at least 48 hours’ notice, and any fee paid will be refunded in full or credited to a new appointment. Cancellations with less than 48 hours’ notice may be charged at 50% of the consultation fee. Missed appointments without notice are non-refundable.
Design fees are linked to project stages. If you cancel a project, you will be charged only for work completed up to the date we receive your written cancellation. Any portion of a stage payment that covers work not yet started will be refunded. Deposits cover initial survey and administration costs and are non-refundable once the survey has been carried out.
Items ordered on your behalf are subject to each supplier’s own cancellation and return terms. Custom-made, made-to-measure and special-order items generally cannot be cancelled once production begins. Where returns are possible, any restocking or delivery fees charged by the supplier will be passed on at cost.
We inspect deliveries where we are responsible for receiving them. If an item arrives damaged, faulty or incorrect, we will arrange a replacement, repair or refund with the supplier at no extra cost to you, in line with the supplier’s warranty.
Set-up days can be rescheduled with at least 72 hours’ notice. Late changes may incur charges for rebooked delivery teams, installers or storage.
In the rare event that we need to cancel or postpone a booked consultation or set-up, we will offer an alternative date or a full refund of any fee paid for that appointment.
Approved refunds are paid using the original payment method where possible, normally within 10 working days of approval. You will receive written confirmation once the refund has been processed.
If you have any questions about this policy, please contact us:
